1. Q:

   What kind of pets do you allow? Do you permit exotic pets?
   A:

   The Grayson is a very pet friendly community. We welcome both cats and dogs. Aggressive breeds and exotic pets are not allowed. There are no weight limit restrictions.
2. Q:

   How many pets may I have?
   A:

   Two pets are allowed per apartment home.
3. Q:

   Are there any deposits, special fees, or monthly charges to have a pet?
   A:

   A one-time fee of $300 per pet is required and monthly Pet rent is $15 per pet.
4. Q:

   What must I bring with me to tour an apartment?
   A:

   Valid government issued photo ID.
5. Q:

   What are your fees and monthly charges?
   A:

   To secure an apartment at The Grayson, you must submit a completed application, $50 application fee (per applicant) and an Administrative Fee: $100 (1x1), $200 (2x2), or $300 (3x2). Rent amount would be based on the terms listed on the application and would include a $25 trash fee, $2 pest control fee, $13.75 Boiler Management Fee, and a $3.50 rent billing fee charged monthly. Additional parking and storage fees are charged based on space rented.
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7. Q:

   What are the income and credit qualifications?
   A:

   All rental qualifications are listed on rental criteria signed by each applicant and all lease holders must have a background & credit check completed. All credit screenings are processed through a 3rd party credit screening company. Income requirements are 3x the market rate for the apartment home being rented.
8. Q:

   What is acceptable "proof of income" to sign a lease?
   A:

   You may provide most recent tax documents, three consecutive bank statements and/or a month's worth of pay stubs (if paid biweekly 2 pay stubs, if paid weekly 4 pay stubs). Offer letters are acceptable for new employment positions.
9. Q:

   What happens if I qualify for an apartment, but my roommate does not?
   A:

   All lease holders must qualify according to the application criteria. If one lease holder does not qualify, then all lease holders would not qualify. Income can be combined for roommates.
10. Q:

    Is my security deposit totally refundable?
    A:

    The security deposit is refunded at the time of move out, in part or whole based on the terms of the lease agreement and Texas law.
11. Q:

    If I get a job transfer, can I break the lease?
    A:

    There is an "Early Termination" option for all lease holders. A 60 day written notice to vacate indicating the day of move out is required. If the full 60 days cannot not be given, the resident will still be responsible to pay through the 60 days. Any specials/concessions given at the time of move-in must be paid back and a termination fee equivalent to 2 month's rent is required.
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13. Q:

    Can I change to a month-to-month lease plan after my first year?
    A:

    Yes, month to month leases are available after completing the first year and month to month fees will apply.
14. Q:

    What utilities are included in my lease?
    A:

    There are no utilities included with the lease. Water is sub-metered and can be paid with the monthly rent to the property management office. All other utilities must be set up under your name and paid to the provider of your choice.
15. Q:

    How long is the term of the lease?
    A:

    The Grayson offers 12-15 month lease terms.
16. Q:

    Do you accept leases for short terms?
    A:

    There are no short term leases available at this time.
17. Q:

    Am I required to have renter's insurance?
    A:

    Yes, and the policy must carry a minimum of $100,000 personal liability.
18. SEE MORE QUESTIONS
19. Q:

    Do you offer furnished apartments?
    A:

    The Grayson does not offer furnished apartment homes. However, we can refer you to a corporate housing company which can assist you with your furniture needs.
20. Q:

    Do you offer corporate apartments?
    A:

    Applications can be processed under a corporation's name; however, each occupant must be listed on the lease and have a background screening completed and approved based on the application criteria.
21. Q:

    If something needs to be repaired in my apartment, how do I report it?
    A:

    Residents of The Grayson may contact the management office or they can submit their service requests through the resident portal on the website.
22. Q:

    When is my rent payment due?
    A:

    Rent is due on the 1st of each month.
23. Q:

    What day of the month am I liable for a late charge?
    A:

    Late fee of $100 is charged on the 4th of each month and continue at $10 per day until rent is paid in full.
24. SEE MORE QUESTIONS
25. Q:

    Will you accept electronic payments from my bank?
    A:

    Free ACH payments can be made one time or automatic withdraws can be set up by logging into the resident portal through the website. Credit Card payments are also accepted, but must be phoned in and a processing fee is added to the transaction. The phone number can be found by logging into the resident portal.
26. Q:

    Is there a place where I can pay my rent after office hours?
    A:

    Rent can be paid any time on the resident portal through the property website. If you are making payment with a personal or cashier's check, payments can only be paid during hours the management office is open.
27. Q:

    There is a person who might be staying with me for a while, is that permitted by the lease?
    A:

    All occupants staying in your home longer than 7 consecutive days must be added to the lease agreement.
28. Q:

    Do you have reserved parking?
    A:

    Yes. The Grayson has garages and covered parking spaces available to rent.
29. Q:

    I have a motorcycle, where can I park it?
    A:

    Motorcycles are allowed to park in the same locations as other vehicles. They are not permitted inside the apartment homes.
30. SEE MORE QUESTIONS
31. Q:

    My children live with me in the summer; do I need to notify your office when they arrive?
    A:

    If they are staying longer than 7 consecutive days, they must be added to the lease. If they are 18 years of age or older, they must be added as a lease holder.
32. Q:

    Can I install my satellite dish at my apartment?
    A:

    Satellite dishes are allowed; however, they must be installed per the directions outlined in the lease agreement and satellite addendum.
33. Q:

    Do you have cable services?
    A:

    Cable services are available but must be set up in your name. Please go to the property website and go to ZRS Connect for options available.
34. Q:

    Does the property have a fitness center?
    A:

    Yes there is a 24 hour fitness center available for our residents.
35. Q:

    Does the property have a swimming pool?
    A:

    The Grayson has a beautiful pool with grilling areas available to all their residents.
36. SEE MORE QUESTIONS
37. Q:

    Does the property offer on-site recycling?
    A:

    Yes this is part of the valet trash program.
38. Q:

    Are gas grills permitted at your property?
    A:

    No grills are allowed on the patios/balconies; however, The Grayson has provided grilling areas for their residents.
39. Q:

    Is there any additional storage space available at your property?
    A:

    There are no additional storage units available to rent; however, each apartment home has very spacious closets for a resident's storage needs.
40. Q:

    Are residents permitted to paint their apartment?
    A:

    Yes. The Grayson is your home. You are welcome to paint, but we will ask you to paint it back to the original color prior to moving out to avoid any additional charges.
41. Q:

    Will you accept my delivery packages for me?
    A:

    The U.S. Postal service and commercial delivery services (UPS, Fed-Ex, etc.) are welcome to drop off packages at the management office if you are not home at the time of delivery. The management team will not sign for any deliveries; therefore, any package which requires an authorized signature accepting the conditions of the item at the time of delivery, C.O.D items and certified letter notifications will not be accepted.
42. SEE MORE QUESTIONS
43. Q:

    Do you have a list of corporations which participate in your Advantage Program?
    A:

    Yes we have an extensive list and any one of our team members would be happy to see if yours is currently participating or would like to be added.
44. Q:

    Where do I register to Vote?
    A:

    You may obtain an application from the County Voter Registrar's office (or the County Tax Assessor-Collector), the Secretary of State's office, libraries and many post offices. You may also register to vote when you apply for or renew your driver's license. If you have moved within the same county, simply go to the Secretary of State's web site and change your address online.
45. Q:

    How is your property different from the competition?
    A:

    We are professionally managed by ZRS Management LLC and offer sophisticated one, two and three-bedroom apartment homes. We have RV/Boat/Recreational Vehicle Storages, On-site Jogging Trail, Deep Soaking Garden Tubs, Private Pet Park and all units are prewired for technology needs and alarms.

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